Where is Cedelar located ?
CEDELAR is based in FRANCE. In order to provide the best prices and flexible international shipping options all orders are shipped directly from our partner warehouses in EUROPE, USA and Asia, using a range of International based couriers
What are the delivery conditions?
You have two delivery conditions, one for free
( 12-20 working days ) and one fee option with 6,9 euros ( 8-12 business days )
How long will it take to receive my order?
It depends on the delivery conditions. DHL chargeable delivery between 7 and 14 days.
For standard delivery (e-packet) it will take between 14 and 20 days.
Can I return a package?
CEDELAR operates on a no refunds policy. Please contact us directly if you would like to exchange an item or get a credit note. All returns need to be made within 15 days of purchase. Please note that the product must be shipped back to us at your own expense.
In the event of receiving an item with a genuine fault, please report this fault to us immediately. At this point you may be offered a refund or a replacement. If a replacement is chosen then we will ship this to you at our own expense. If a refund is chosen we will refund the shipping costs of up to - UK £3.95, EU/US £9.95, Rest of world £24.99.
How can I track the progress of my order?
When you place your order, you receive an order tracking number, with which you can track the progress of your order.
Do I have to pay the shipping costs if I return an item I ordered?
In the rare case you receive a clearly defective product, CEDELAR will support the return costs. If the product(s) is returned for other reason than that, the buyer will support the cost of returning the good(s). Please contact our support :firstname.lastname@example.org
Will I have to pay sales tax
We do not charge customer tax in our shop. We will mark the package in low value, but we can't promise no sales tax by your country's Customs.
Will Cedelar pay Customs and other taxes
Cedelar will not bear any customs and other charges with your orders.It will be payed by you .These will remain due at point of,or After the delivery.
Which method can I use to pay?
To pay on our website, you can use Paypal, your credit card (Master card, visa card), American Express, or Apple pay.
What should I do if my credit card doesn’t work on CEDELAR ?
When your credit card does not work on our site, you should check with your bank to verify the terms and conditions of use of your credit card.
why credit card payments are rejected:
1. The transaction was blocked by the payment server because it didn’t pass all the risk checks
2. Insufficient Funds
4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
5. Expired card
6. Fraud suspicion
7. Declined by bank (no specific reason provided)
How can I get information about after-sales service?
In order to obtain additional information on after-sales service, you can contact us directly on the CEDELAR website in the "contact us" section, you can enter a message that we will read quickly and carefully.